BMEshop is in the process of moving and will be closed until further notice. All pending orders will be shipped out immediately and we will reopen as soon as possible in the new year. If you need assistance, please email support@BME.com.

Frequently Asked Questions

Order Questions:

How do I place an order?
Sometimes the price in my shopping cart is more than the price listed on the product page, why is that?
My zip code/postal code is being rejected, what do I do?
The check out page won't let me select different billing and shipping countries. What should I do?
How do I check the status of my order?
What if I want to cancel my order?
What happens if my order is back ordered?

Product Questions:

What quantities do the plugs, eyelets, ornate dangling jewelry etc come in?

Shipping Questions:

Where do you ship to?
Why do I have to pay "extra" shipping? Why can't you offer cheaper shipping?
How long does it take for my order to arrive?
How long does it take for my order to be shipped?
My order arrived damaged, what do I do?

Payment Questions:

What type of payments do you accept?
What currency are the prices in?
How do I know if my card was charged?
My credit card is getting declined but I know it works, what do I do?
My credit card was declined, but there's a charge on my account. What do I do?

Returns/Exchanges:
We do not accept returns on any jewelry, supplies or Final Run (ie sale) apparel. Due to health concerns, we're not willing to risk restocking jewelry or other personal care items/toys that may have been used. Items that were shipped incorrectly may be exchanged for the exact item that should have been originally sent out. Returns on defective products can either be replaced with the same item or refunded. If you have any questions, please ask before placing your order.

In the event that an order is incorrectly placed, you may return the product. Your order will be refunded, minus a 15% restocking fee and you will need to place a new order. No exceptions. We only do returns and reorders. We do not manage exchanges. Orders that are returned MUST include a copy of your original invoice, the order number or a copy of the email confirmation so that your account can be credited. Failing to include any contact information will delay the refund of your return.

 

Order Questions:

How do I place an order?

Click on product picture to enter the product page. Select the style or quantity of the item that you want and select "Add to cart". When you are finished shopping, click the check out button and fill out the appropriate fields.

Sometimes the price in my shopping cart is more than the price listed on the product page, why is that?

An applet changes the prices of items depending on the variation (size, gauge etc) that you chose. Sometimes it doesn't render properly in different browsers. Please check your shopping cart before checking out.

My postal code is being rejected, what do I do?

If you are from a foreign country (ie not the US) please enter 0000 and proceed through check out.

The check out page won't let me select different billing and shipping countries. What should I do?

Due to security reasons, we are unable to accept orders with different country billing and shipping addresses. The best thing for you to do is call your credit card company and have them add a temporary address (ie your shipping address) to your credit card file.

How do I check the status of my order?

If you created an account, you can use the link sent in your confirmation email or click Order History under "My Account". If you did not create an account when you checked out or were not logged in, you will not be able to track your order via your account.

What if I want to cancel my order?

Your order can only be canceled if it has not shipped yet. Please contact us immediately to cancel your order. Your order will be subject to a 5% cancellation fee to cover our credit card expenses for canceling and refunding your order. Once again, when you cancel your order, you will be refunded minus 5%. You cannot cancel your order if your item has already shipped.

What happens if my order is back ordered?

We normally only sell items that we have in stock. Sometimes due to an error in the inventory system, an item may become sold out even though the site allowed you to order it. When we note this error, we will contact you to alert you to the problem with your order via email. Please make sure your email address is correct in your account. Items will be ordered from our suppliers and as soon as your order arrives, we will ship it out to you.

Product Questions:

What quantities do the plugs, eyelets, ornate dangling jewelry etc come in?

We're not like those other sites that tease you with ridiculously low prices on products, only to make you add multiples to get a pair of earrings. Everything that is meant to be worn as earrings are sold in pairs. This includes all eyelets, plugs and ornate dangling jewelry in all types.

All other products are sold as noted in their listings.

Shipping Questions:
WE ARE NOT RESPONSIBLE FOR PACKAGES LOST, STOLEN, MISROUTED OR DAMAGED, OR ONCE THE US POSTAL SERVICE DELIVERY CONFIRMATION SHOWS THE PACKAGE HAS BEEN DELIVERED. NO EXCEPTIONS.

Where do you ship to?

We ship to all 50 the United States as well as internationally. If you do not see your country listed, please contact us. On shipments outside the U.S., customs duties and taxes are not included in shipping rates and are the responsibility of the recipient. Many recipient countries charge import duties and/or import taxes. Please consult your local post office for details on what your government will charge you in import duties, import taxes, or other related fees.

Why do I have to pay "extra" shipping? Why can't you offer cheaper shipping?

In order to protect ourselves and our customers and to keep our prices low, we ship using USPS Priority Mail. Priority mail offers tracking and delivery conformation. Shipping starts from $4.80 in the USA and $17.00 internationally.

How long does it take for my order to arrive?

USPS Priority mail states that they take between 2-3 days in the US and 6-10 days internationally to deliver. Please note these are business days that do NOT include holidays or weekends and they are from the date that your order is shipped, not from when you order it. Please visit USPS to track your order with the shipping information you recieved via email when your order was shipped.

How long does it take for my order to be shipped?

While we strive to ship same day for orders placed before 10am EST, orders are generally processed and shipped next day. We reserve the right to 24-72 hours to process and ship orders that are in stock. When your order is shipped, you will be emailed a confirmation number from USPS and a tracking number. Please make sure your email address is set correctly in your account.

Please note: In order to offer all of the designs that BMEshop offers, we print each shirt as it is ordered and do not stock them pre-printed. Orders with t-shirts may take up to two weeks to ship depending on our printers turn around time. We appreciate your patience and understanding!

My order arrived damaged, what do I do?

If your order was damaged in shipping and the packaging is clearly damaged, please contact the Post Office. If the packaging appears fine but the order is still damaged, please contact us.

Payment Questions:

What type of payments do you accept?

We currently only accept Visa and Mastercard. We will be adding an option for mailed in payments as soon as possible. We do NOT work with Paypal as they constantly freeze funds relating to BME. Neither BME nor BMEshop supports paypal or their abusive and unregulated practices.

What currency are the prices in?

All prices are in US Dollars.

How do I know if my card was charged?

First you should reach a confirmation page. Then you will receive a confirmation email within approximately 20 minutes of your order. If you are unsure, you can check your shopping cart and order history. If you think your order was successful but you did not receive an email, please contact shop@bmezine.com

My credit card is getting declined but I know it works, what do I do?

There are several reasons why your bank may have declined your payment; they include:

* Incorrectly entered credit card number
* Incorrectly entered credit card expiration date
* Incorrectly entered credit card verification number
* Incorrectly entered billing address
* Insufficient remaining balance on your credit card
* Insufficient funds in your checking account (for debit or check cards)

Please verify these things are correct and try again.

My credit card was declined, but there's a charge on my account. What do I do?

If your card was declined but your online banking system shows a charge, this was most likely an authorization or a hold. It should fall off in a couple of days. We do not know why banks have such confusing practices but if the site says that your card was declined, the charge did not go through.